Sensitisation by Personal Exposure---Way to go?

How many times have you shouted at a Customer service rep/tele marketing guy calling you? I think twice before doing that. My sister heads a Voice based unit of a BPO in Madras, some where down there, deep in my heart, I know I may be shouting at somebody I know :)

Kallil illai Kadavul :)

Natta Kallai Theivam endru,
Naalu pushpam satriyae

Sutri Nindru mona mona endru, sollum mantram ethada

Natta Kallum Paesumo,
Nathan ulliruckayil!!
----------------Sithar Vaaku